Virgin Books Limited (Company Registration Number 2621654) whose registered office is at 120 Campden Hill Road, London, W8 7AR, United Kingdom, is a member of the Virgin Group of companies. The Virgin Group is committed to ensuring the privacy and protection of all your personal information collected in pursuance of our businesses. The Virgin Group is further committed to ensuring that all of our websites are secure in their collection and use of your personal information. All Virgin Group companies adhere to their legal obligations under the Data Protection Act 1998 and are notified on the public register of data controllers maintained by the Information Commissioner.
You have full control over the information stored about you and what types of information (if any) that you would like to receive.
All Virgin Group companies will prevent unauthorised access to your personal information held by them and this may mean that you are asked to provide proof of identity before your own personal information is disclosed to you.
If you have any questions about how Virgin Books Limited (“Virgin Books”, “we”, “us” or “our”) collect or use your personal information, our Contact details are as follows -
Virgin Books
Thames Wharf Studios
Rainville Road
London
W6 9HA
UK
Telephone: +44 (0)207 386 3300
Fax: +44 (0)207 386 3360
Email: webmaster@virgin-books.co.uk
What personal information we collect, how we collect it and why we collect it
We collect your personal details such as name, address, e-mail, telephone number, credit card or other payment details, billing information, and delivery information by way of online order forms, online regisitration forms, and other requests for further information and use it for processing orders, validating your credit card, entering you into competitions or promotions and sending you information from time to time.
The information requested from you at the checkout is considered the minimum required to process your order efficiently. We do not collect or retain your personal data unless it is strictly necessary for the above purposes and we do not keep it for longer than is necessary to achieve these purposes.
Informing you about our products and services
We may wish to contact you from time to time with details of special offers/promotions/ competitions/information regarding our products and services. If you wish to receive such information then please tick the box when registering with us. We will not use your details for direct marketing without your express consent.
Third parties and or other Virgin Group companies may also wish to contact you from time to time with information they believe may be of interest to you. If you wish to receive such communications then please tick the box when registering with us.
You always have the right to object, at any time, to your personal data being used for direct marketing purposes by us or by third parties and other Virgin Group companies by contacting us at the addresses set out above.
Is your personal information shared with other Virgin Group companies or third parties?
Your personal information will not be transferred to other Virgin Group companies, without your consent, except as required by law or as necessary for providing you with books featured on the site or other goods which you may order through the site. If you give us your consent, by ticking the box when you register with us, then we may transfer your data to other Virgin Group companies so that they may contact you with any information they believe may be of interest to you or we may send you details of goods, services, promotions and offers provided by other Virgin Group companies which we believe may interest you. This information will never identify you as an individual.
We may use your personal data in order to carry out a statistical analysis of our customer base and anonymous statistical information may be shared with third parties and other Virgin Group companies.
We do not rent or sell our customer lists to any other organisation or individual. Customer lists may be used to process customer information and research customer’s needs and preferences.
You should be aware that if our website contains links to other websites then these sites may have different privacy and security policies and we do not have any control over and take no responsibility for information submitted to such sites.
A list of third parties and other Virgin Group companies that personal data may be transferred to is available on request on the above contact details.
Outside the EU
You should be aware that countries outside the European Union may have a lower standard of protection for personal information than that required by the Data Protection Act 1998. If it is necessary to transfer your data to a company based outside the EU (e.g. for the purpose of completing a contract for your benefit) then we'll make every effort to ensure that your personal data is processed in accordance with the Data Protection Act 1998, as implementing the EU Directive on the Protection of Personal Data (95/46/EC), and any other Act or Acts replacing or modifying such Act for the time being in force, through the implementation of an agreement ensuring adequate protection of your personal data.
The countries within the EU currently include:
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Leichtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, United Kingdom.
Access to personal information
If you wish to know what personal information we hold about you then you can request, at any time, access to all personal information held by us which relates to you. You should write to us on at the above address, enclosing proof of identity such as a copy of your passport or driving licence, requesting access to your personal information. You may have to pay a small administrative fee. You are entitled to be told by us within 40 days of a valid written request, whether we or someone else on our behalf is processing your personal information; what personal information we hold on you; together with details of the purposes for the processing and details of any third party to whom your personal information has been disclosed.
Changing personal information
You can request, at any time, that personal information previously provided by you can be altered or deleted by Contacting Us. If you find any inaccuracy we will delete or correct it promptly. If we have shared your personal information with third parties or other Virgin Group companies then we will ensure that any alterations or deletions are notified to these parties.
Security
All personal information collected through this website will be held by us securely in accordance with the Data Protection Act 1998. We are committed to protecting your privacy and for more information as to how we keep your personal information secure please click here to see our Security Statement.
Future Changes to Privacy Policy
The policy may change and any changes that are made will be identified on our website and the Virgin.com website so that you are always fully aware of what information is collected, how it is used and under what circumstances it may be disclosed to third parties.
Comments
If you have any queries, comments or complaints regarding this privacy policy please Contact Us on the above details.
Last updated: May 2006
© 2006 Virgin Books Limited. All rights reserved.